Privacy Policy

Effective Date: 8/10/2025
Last Updated: 8/10/2025

Graham AI Solutions (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our AI-powered chatbot assistants, automation tools, sentiment analysis, analytics dashboards, and related solutions (“Services”).

Information We Collect
We may collect the following types of information:

Personal Information – Name, email address, phone number, company name, billing address, and payment details.
Business Data – Data you submit to train AI assistants, call logs, chat transcripts, analytics reports, and other business-related content.
Usage Data – IP address, device type, browser type, access times, and pages visited.
Cookies & Tracking – Small files to improve site functionality and personalize experiences.

How We Use Your Information
We use collected information to:

Provide, operate, and maintain the Services.
Customize AI chatbot and automation experiences for your business.
Process transactions and send invoices.
Communicate with you about updates, support, and promotions.
Improve our Services through analytics and feedback.
Comply with legal obligations.

How We Share Information
We do not sell your data. We may share your information:

With service providers who assist in delivering our Services.
With payment processors for billing purposes.
When required by law or legal process.
In connection with a merger, acquisition, or sale of assets.

Data Security
We use encryption, secure hosting, and access controls to protect your data. However, no method of transmission or storage is 100% secure.

Data Retention
We retain data as long as necessary to provide the Services and meet legal requirements. Upon request, we can delete or anonymize your data.

Your Rights
Depending on your location, you may have rights to:

Access, correct, or delete your personal data.
Object to or limit processing.
Withdraw consent.
Receive a copy of your data in a portable format.

Third-Party Links & Services
Our Services may integrate with third-party platforms. We are not responsible for their privacy practices—please review their policies separately.

Children’s Privacy
Our Services are not intended for anyone under 18. We do not knowingly collect data from minors.

Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted here with a revised effective date.